Mercury Certified Pre-Owned Program

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Program Overview

More than 2,700 dealerships participate in the Ford Certified Pre-Owned vehicle program. Ford has sold over 184,000 certified pre-owned vehicles in the first three quarters of 2014, which represents an increase of 20% over the same time period in 2013. IntelliChoice has been analyzing manufacturer CPO programs since 1999 with Ford receiving a 100% Inspection Score since 2009, which speaks to the thoroughness of its vehicle inspection process. Extended service contract options are available on qualified CPO vehicles that cover additional components and/or extended time periods. Ford’s CPO program features 84-month/100,000-mile roadside assistance for the full term of the certified warranty. Certified vehicles display a window sticker that includes original standard and optional equipment as well as the warranty expiration date. Participating dealers can be found on Ford’s CPO website.

Manufacturer Website

http://www.ford.com/certified-used/

Certified Pre-Owned Warranty

84-Month/100,000-Mile Powertrain Limited Warranty from the original in-service date and a 12-Month/12,000-Mile Comprehensive Limited Warranty from the CPO purchase date.  If still in effect, both warranties are fully transferable to subsequent owners.

Certified Pre-Owned Warranty Deductible

$100

Warranty Transferable

Yes

Benefits Beyond New Car Warranty

up to 12-month/12,000-mile Comprehensive plus 24-months/40,000-miles powertrain.

Extended Warranty

Extended Service Contract options include plans that cover additional components and/ or extended lengths of coverage.

Manufacturer Inspection Points

172

Inspection Score

100

Vehicle History Report

1

Roadside Assistance

72-months/100,000-miles (Full term of Certified Warranty)

Return/Exchange Program

No

Dealer Participation

2700+ Dealerships

Age and Mileage Requirements

Current model year plus 5 model years/ less than 80,000-miles

Special Financing

Yes

Certified Pre-Owned Lease Term

No

Customer Service Number

(800)392-3673

Additional Benefits

All vehicles are displayed with a window label which includes original standard and optional equipment and warranty end date. The program website allows the user to find a participating dealer as well as search dealer inventory. Rental car reimbursement, travel expense reimbursement, destination expense assistance.

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